Influência das ferramentas de gestão na melhoria da qualidade de gelados comestíveis

Abstract

Companies in different industries and sizes are feeling the effects of globalization and its maintenance in the market with competitive advantages need to seek more favorable terms than their competitors to perform their activities and offer products with lower price and better quality. Furthermore, this competitiveness requires high levels of quality and commitment to the improvement of its products, services, processes and collaborators. There are several tools used for quality control in food production, but few are implemented or described for the production of ices. The objective of this dissertation is to propose the improvement of the performance indicators of the company through quality tools in the production process of ices. The survey was conducted in a regional manufacturing unit ices, where first the possible points of contamination were identified in the productive process, through on-site observations and completing checklist. Then 48 samples of the three bases tails, white, strawberry and chocolate were collected at three points of the production process, as follows: cooling, pasteurization and saborização as well as the finished product. These samples were subjected to microbiological evaluation to identify possible contamination. From these results have been implemented quality tools and repeated microbiological evaluations to verify the efficiency of the actions employed by quality tools. From the implementation of these tools, improvement can be observed during the production process by eliminating or reducing the risk of failure during the process as well as the final product.