Gestão de estoques: implementação de melhorias nos fluxos de atividades em uma empresa farmacêutica com auxílio do BPMN

Abstract

Organizations on a world stage are constantly being challenged to achieve better results at the lowest possible cost. For organizations to achieve the best results, they must pay attention to important details, one of them being efficient management and inventory control. In this context, process modeling plays an extremely important role, as it seeks better communication between different organizational levels. In this way, the present work aims to suggest improvements in the process of sending tools for external repair in a pharmaceutical industry, located in the west of Paraná. To achieve the objective of this study, the research methodology used was a bibliographic investigation on inventory management and management by processes and direct and indirect observations of the process in order to obtain data. For the execution of the models, the Bizagi Modeler© software was used, which can provide us with a clear and objective process modeling according to the Business Process Model and Notation (BPMN) method. Data collection for this research took place through informal meetings and simple observations with the employees involved in the process, seeking to understand how the process could be more agile and less time consuming. With the information obtained from the data collection, it was possible to map the current process and the future vision of the process in order to simplify the activities, avoiding possible failures and delays in the process. With the help of the new process model developed, coordinated together with excel spreadsheets that were already being used by the company, the process was adapted, simplified and the failures and excessive expenses that were recurring before now no longer exist. Some suggestions for future work are presented at the end of work.