Estruturação de um modelo de avaliação de desempenho organizacional para uma pequena empresa do setor de prestação de serviços

Abstract

The evaluation of organizational performance is important for a company to control its activities, set objectives and goals, and measure its performance effectively, especially when it comes to small and medium-sized enterprises (SMEs). These companies face many challenges and require improvements in management, innovation, human resources, financial, and organizational aspects. In view of this, the study was applied to a small company in the service sector and aimed to structure an organizational performance evaluation model based on the Multicriteria Methodology for Constructivist Decision Support (MCDA-C). This study expands the theoretical foundation by addressing the needs and difficulties faced by SMEs, providing management tools that assist managers in decision-making and strategic planning.