Diagnóstico do sistema de abastecimento de água do município de Quatro Pontes – PR: aplicação da análise SWOT

Abstract

Drinking water is a limited good, endowed with economic value and necessary to be preserved. Thus, distribution systems must work efficiently, in order that this resource is used rationally and the entire population is served. The research is justified by the need to guide public policies aimed at the supply sector’s efficiency. The objective of this work consisted in diagnose operationally, the water supply system of Quatro Pontes – PR. For this, it was used the SWOT analysis, and it was investigated the internal and external environments through the factors collected in interviews with the system’s employees. It was found that this is in a scenario where the Weaknesses, that related to the Threats, make the system vulnerable. The analysis of environments, resulting from the SWOT Matrix, can be used to prepare a strategic plan. This should aim at reducing Weaknesses, using Forces to seize Opportunities and mitigate Threats. A survey questionnaire for consumers was also applied. The analysis of the system showed weaknesses of the system, such as the low pressure in the pipe at points with high altitudes in the city, and strengths, such as uninterrupted supply and water quality. From the analysis, the work proposed improvements to the system. Among them, the creation of an autarchy, the updating of the pricing policy, the introduction of meetings, and the development of employees.