Estudo de caso sobre a percepção da alta gestão de uma empresa da construção civil a respeito do sistema de gestão da qualidade NBR ISO 9001:2008

Abstract

The present work has the objective of conducting a case study in a civil construction company certified by NBR ISO 9001:2008, looking for the manager’s perception about the relevance of the quality management system implemented in the organization. To achieve the objective, the data were collected from semi-structured interviews applied to the directors and also the representative of the direction responsible for the quality department. The answers obtained were compared among themselves and also discussed based on the literature review also performed here. Through the study it was possible to verify that there was no effective implementation of the management system in the organization and consequently it was not possible to observe effective improvements after certification, and that this would be the main cause of the motivation of the managers to maintain the system.