O ITCMD e os recursos de tecnologia da informação

Abstract

The objective of this work is to analyze the implementation of the ITCMD Web System in Receita Estadual do Paraná (the State Revenue Service) and the consequences for the organization. Theories of strategic alignment and IT explain how the connectivity between the organizational areas and the IT area happen and all aspects that influence this interaction. The case study was based on a questionnaire, which depicted positive results of the innovative implantation of the ITCMD Web system. It was a qualitative questionnaire with Tax Auditors working with taxpayer assistance with respect to the ITCMD. Questions addressed the main changes resulting from the implementation of IT to calculate the tax and the consequences for the organization. The vast majority of tax auditors who responded to the questionnaire considered the ITCMD Web system a breakthrough, because there were favorable changes both to the taxpayer and to the State Revenue Service. The main results obtained from the implementation of this system were the reduction of work by Tax Auditors, greater agility and speed for the taxpayer to perform the tax declaration, implementation of standardization of procedures, manageability and control statements related to the ITCMD. In parallel with the deployment of the ITCMD Web System, a specific industry was created to address the various issues relating to ITCMD, covering aspects of the legislation, billing and collection. From the survey it was identified that this tax has become more valued within the organization. With the use of IT it was possible to control and manage contributors and the amounts collected for the ITCMD.