Os desafios da atuação do assistente social frente às demandas de uma unidade hospitalar: comparação de dados de satisfação do usuário

Abstract

This study aims to analyze the functions of the Social Worker and its technical instrumentality in the care of patients, family members and caregivers within the Hospital environment, besides evidencing how much the National Humanization Policy implanted in the Hospital Santa Casa de São José dos Campos - SP has made possible the service offered to the users, since it had as leadership in the insertion, planning and project management the Social Work professional. This paper presents a bibliographical study that for Lakatos (1992) the essential feature of this approach is to offer the researcher several references on a certain subject, as well as to contribute to the expansion of knowledge and to make the research become a theoretically grounded document. It was also presented a comparative as to the satisfaction index of the users, according to data presented and collected on the website Reclame Aqui and Rede Social Facebook for the first half of 2018 referring to the Hospital Santa Casa de SJC - SP and Alvorada Jacareí - SP.