A utilização de indicadores de desempenho em uma empresa de transportes de cargas internacionais

Abstract

The objective of the present study was to analyze the perception of managers of an international cargo transport company to the use of performance indicators. To achieve this purpose, an exploratory research was conducted within an international transport company. The research is characterized as qualitative and is conducted through a case study. The data collection was done through interviews and documentary analysis [S1] The main results of the research were: (i) analysis and review of performance indicators already adopted by the company; (ii) contribution by citing other tools to the company; (iii) analysis of the managers' perception of the indicators used and proposed by this research. It was concluded that the use of performance indicators in a company will be key elements for the organization's decision making, and will indicate new directions of business.