Desenvolvimento de indicadores e Dashboard para gestão da qualidade em uma indústria de produtos e eletrônicos

Abstract

Quality management is a subject that is increasingly present on a daily basis in organizations. To stand out in the competitive market, they are invested in methods, tools and planning to improve products, processes and increase customer satisfaction. However, some companies have knowledge of the subject but do not have developed practices and concepts. Assuming that indicators are the most important means to perform Management and planning activities, this work presents the development of indicators and a Dashboard for data communication, and thus contribute to the Quality Management activities in an electronic products industry. Located in the region of Londrina / PR. The tool was built using Google Drive, and provides information such as Control Chart, loss measures, among others, with real-time updates. Finally, the board was well received by the company, and the practice brought several learning points for its application.