Aplicação das ferramentas da qualidade em uma indústria de alimentos situada na região Oeste do Paraná

Abstract

The industrial revolution was marked by the establishment of the factory system mechanized, resulting in large-scale production, requiring a demand increasingly high in raw material, specialized manpower work as factories and consumer market. On this view, as companies realized que manage the quality and continuously improve, increasing the chance of customer satisfaction and reducing the occurrence of faults and waste. That trend took the reduction in costs in order to bring production a chain reaction showing que a better quality glimpse in costs minor and increased Productivity. The quality management name wins force by objectives, responsibilities, control, planning, assurance and quality improvement where your involves implementation all members of the organization, harmonically (systemic) and methodical (PDCA cycle), making it the meaning expression control through quality total of results. The present study applied as Quality Classic Tools in one biscuit industry, explored how collections of techniques through visits data, interviews and observations in order to identify, analyze and solve problems related to production process that interferes with the good work of the implementation of the performance proposing improvements and allowing the company studied controlling variability of processes, meeting the requirements and expectations of customers.