Aplicação da metodologia Lean Six Sigma no desenvolvimento de um curso em uma empresa de treinamento

Abstract

The training and development of people has been a strategy used by organizations with the aim of generating competitive advantage through the qualification of their employees. The present work is characterized by the elaboration of a new product (course) to meet the requirements of the client and the implementation of the same to the portfolio of a training company. For this it was necessary to identify the failures in teaching methodology and with that to develop a prototype to carry out tests in order to evaluate the new methodology. The project was based on the Lean Six Sigma improvement model. The DMADV (Define, Measure, Analyze, Design and Verify) script was used as a guide for this philosophy. These five stages were divided along a pre-defined schedule already scheduled to launch the product. In the development of this project, concepts from areas such as product planning and design and market management were used. Through this improvement model, it was then possible to develop a new course that met the identified requirements, making students more efficient in their projects.