Simulação da dinâmica operacional de um restaurante universitário de pequeno porte: um estudo de caso

Abstract

Discrete Event Simulation is a very well known and utilised tool, because of its inherent ability to evaluate complex systems and to consider their dynamic behaviour. This work was carried out with the objective to analyze, using discrete simulation techniques, the dynamics of a small self-service university restaurant, located in the Medianeira Campus of the Federal Technological University of Paraná. For simulating the dynamics of the restaurant during lunch time, was developed a simulation model in Arena® software. From this, variations in the model were carried out to study possible scenarios and alternative configurations for the system. The simulation results show that the use of a buffet table with 12 places is more advantageous both in terms of the number of customers in the queue as the queued waiting time.