Análise do peso do biscoito recheado em uma indústria no oeste do Paraná: utilização das ferramentas da qualidade

Abstract

Due to the growing demand in the food sector for products and quality service, companies had to adapt to the market to achieve customers. Adaptations related to its performance in relation to the quality and productivity of the company. This work aims to study the manufacturing process of stuffed biscuits, focusing on possible alterations of their standard weight, through the statistical tools of quality. It was elaborated the detailing of the production process, the association of the process to the Ishikawa diagram and as a consequence of this, the identification of possible changes in the weight of the product. The use of the statistical tools of quality in this scenario evidenced its importance in investigating the defects and providing easy visualization of the causes that interferes the production process. Alterations in the standard final weight of the stuffed biscuits were identified, stressing the overweight index. Through the analysis of the capability, it was evaluated that the process was not able to meet the specifications required by the company, presenting the need for improvement.Subsequently, suggestions were proposed to the results presented in order to obtain improvements in the process.