Gestão de processos em uma indústria de esquadrias em alumínio

Abstract

On a competitive scenario, the companies have been looking for ways to stand out from competition. It is clear that beyond quality, the selling price plays an important role for the companies to stand out. The cost reduction during the production process in services and consumer goods, leads to a lower selling price and satisfied customers. This study addresses to a process management methodology, helping a window frames industry to have a better understanding of its processes, main problems and strong points, aiming to identify improvement points and therefore improve process quality and efficiency, seeking for customer satisfaction. These, helped with this study by answering a survey evaluating the process, according to the survey the process which do not add value to the process, also make them unsatisfied due to delivering delays. In order to distribute the tasks that were overloading the production process, including decision-making process which did not add value to the production, this study has the purpose to create a project and storage department, with the objective of distributing tasks that previously burdened the productive sector, including decisionmaking processes that did not add value to production.