Micro e pequenas empresas familiares do estado do Paraná: levantamento das principais características e aplicação da engenharia de produção para melhoria

Abstract

Family businesses play a key role in any society. There are a large number of small and micro-family businesses in Brazil, being the focus of the present study. The objective was to characterize these companies in the services and commerce sector and to identify the main difficulties faced to propose improvement actions through the tools of Production Engineering, through questionnaires applied with the managers of these companies, using the city of Ponta Grossa as a basis to reflect the Paraná. The methodology used was: bibliographic research based on the method of systematic review, application of questionnaire, characterization of micro and small family businesses in the service and commerce sector, suggestion of production engineering tools that fit the reality of these entrepreneurs. After collecting 40 questionnaires, it can be seen that most entrepreneurs do not carry out any type of planning or use management tools, have difficulties in the professional relationship with family members and that these entrepreneurs are using social networks to promote their business. Tools such as Canvas, Business Plan, 5W2H and Performance Indicators are suggested for a better management of these micro and small family businesses, being of easy understanding and great effectiveness.