Diagnóstico de problemas de importação de peças para uma montadora de caminhões do sul do Brasil

Abstract

The present work deals with the importation process of automotive parts from Europe to Brazil via maritime modal, which is cleared at the port of Paranaguá - PR destined to a truck assembler located in the state of Paraná, Brazil. Imported parts are ordered through the assembler's material planning team which transmits purchase orders to European suppliers to maintain approximately 20 days per part inventory coverage for imported materials. In this way, problems that occur during the parts import process can directly affect parts supply in the automaker's production line if they are not resolved quickly. The main problems encountered are: wrong documentation, missing documents, and missing information documents. These problems are identified at the time of separation of the shipping parts where a check is made of all import requirements, this process is performed by a third party, which communicates daily to the automaker about all identified problems, so that it can take actions for the solution. The objective of this paper is to gather all information and databases provided by the company to make a diagnosis of the current situation by the Pareto methodology, in search of points that can be improved in the relationship between the process stakeholders. Such opportunities for improvement are proposed actions that can bring positive results to the company both in reducing problem occurrences and in the communication and transparency of the process, which is dealt with by a proposal to implement an online checklist system made at the time the material is collected from the supplier, so that all requirements are met and considered as corrective actions in advance.