Indicadores de qualidade aplicadas ao processo de desenvolvimento de produtos de uma indústria de confecção: um estudo de caso

Abstract

Indicators play a crucial role in organizational management, as they measure performance in different areas, helping to monitor the execution of planned actions and decision-making. In the context of product development, this process is essential for the competitiveness of companies, especially in industries that face high demand for innovation, such as the clothing industry. The use of appropriate methodologies in the Product Development Process (PDP) is essential to ensure success in the market, minimizing rework and maximizing efficiency. In view of this, this study aims to identify quality indicators applicable to the PDP stage, through bibliographic research and interviews in a company in the garment production, comparing theoretical approaches with the practical application of these indicators in the industry. The case study revealed that the company uses indicators informally, without systematized records. This highlights the need for greater knowledge about quality indicators. Based on this, some indicators were suggested that can contribute to the improvement of the stages of textile apparel development.