Sistema web para gerenciamento de manifestações de uma ouvidoria pública municipal

Abstract

An Ombudsman Public represents a direct communication channel between the citizen and the government agency. It is the responsibility of this body that the manifestations of citizens will be sent to the responsible sector and that the individual responds to the citizen in a more agile way. When the process of receiving manifestations occurs manually or through manipulation of individual files, the internal process of routing and managing the data flow becomes expensive and often, ineffective. Thus, the development of a Web Information System (WIS) that manages the flow of this information will contribute to the actions performed by the users, by being dynamically performed and the data to be stored in a database, allowing greater control and efficiency in the flow of information. The development of the proposed system will enable the automation of the inbound and forwarding of the manifestations, as well as the online monitoring of their status. The system will also assist the public agency by obtaining statistical data such as which areas of the city have more manifestations or which sector receives more manifestations. This work presents the development of a web system that manages the reception and processing of municipal public manifestations. The system will support this process, both for the public agency, which gains agility and reliability of the data, and for the citizen who can obtain the return of his manifestation in a more agile way.