Análise das não conformidades de uma indústria de embalagem de medicamentos

Abstract

This research presents an application through the PAF cost method (prevention, evaluation and failures), which allows delineating the quantity destined for the cost of quality of an organization. Characterized as a case study, this research aims to analyze the quality costs of nonconformities of products during the manufacturing process of a company in the packaging industry in Paraná. After the elaboration of a theoretical framework and data collection, the adapted Feigenbaum PAF method was applied, to fit the reality of the process of the company under study, later the graphs were plotted to visually analyze the percentages of quality costs, with in order to predict the costs of noncompliances. Through the results obtained, in which the company is above its target of 0.65%, it was concluded that the company needs to make improvements in the part of the production process with a higher rate of noncompliance, redirecting quality costs to prevention, so the cost would be assertively proportioned for improvement. Quality cost analysis can reduce noncompliance and result in gains for the organization.