Análise da implantação de um sistema ERP: um estudo de caso em uma indústria de biscoitos

Abstract

The cookie industry is a market segment with considerable growth within the food industry. With the need to increase productivity, many companies end up adopting production strategies based on the Toyota Production System and Lean Manufacturing Methodology. Such methodologies aim at industrial production with minimal losses and improvement strategies at each point of production failure. When studying an industrial scale production, the demand for data grows in the same proportion, requiring different actions to improve the analysis of numerical results. In addition, the analysis of these data serves to indicate trends and to assist in the development of strategies aimed at increasing performance and productivity. The use of software and computational systems are increasingly being integrated into production systems, to aid in data reading and promote greater agility in analysis, and increase industrial capacity and quality. In this sense, this work aimed to analyze the implementation of an ERP business management system in the biscuit production unit in the food industry Kellogg's Company. This system assists in reading production data, and defines the main loss points that need improvement. In the study, the reading of the data obtained in the ERP was compared with an application of the DMAIC tool in an individual analysis of production stoppage, in order to identify that the system corresponds well to the reality of the company studied. In addition to validating the use of a new system in an ongoing production process, the acceptance of employees with a new operating system to replace the basic Excel system currently used was also evaluated. The result showed that the system ERP had a good user acceptance response.